Very very disappointed with the treatment provided. No empathy—only, “I have to cover myself” mindset. I told the provider (Elizabeth B.) I have a recurring history of ear infections and I have medications on hand to treat them but they aren’t working this time. After notifying the provider that I’m already using the antibiotic drops she recommended, she asks me if I have the bottle so she can see it to verify. Then she proceeds to explain to me that antibiotics come in different forms—oral, ophthalmic, topical, etc.YES—I know!! And if she  was listening, she would’ve also known because I repeatedly told her that this is not the first time this has happened. I even provided her the name from my ENT’s MyChart note. No reaction. I told her the last time the infection got this bad, the ENT recommended Ciprodex and Clindamycin. She said, “ok, we can do that”.What was the $50 fee for? So I can tell YOU how to treat a recurring ear infection?I’ve been to Apex for multiple issues and recommended 4 other family members to do the same but this will be the last time. I will also be calling the rest of my family who’ve been here to let them know to seek care elsewhere. This was disappointing beyond words. I would like to be seen by a provider who cares about me and not solely about their liabilities.

I Brought my Son into this facility today, the staff and doctor Nebil Muktav took great care of him, the MA Daysha and front desk staff Josh were super sweet, and helpful, there was not a long wait and the service was great, I will definitely recommend coming to this urgent care. Thank you all for a great visit, we were in and out.

Dr.Nebil Muktar is a highly professional doctor, knowledgeable, compassionate and brilliant doctor. I give him more than 5 stars. I am Really very impressed with his expertise and care given to me yosef workenh